Return Policy
Clear and Transparent Return Policy
At Industrial Electrical Warehouse, customer satisfaction is our priority. We strive to provide accurate product listings and high-quality industrial electrical components. To ensure transparency, we have outlined our return policy below. Please review it carefully before making a purchase.
Return and Refund Policy
- All goods and items are sold "AS IS". This means they are sold without warranties, either expressed or implied.
- We are not licensed distributors for the manufacturers of these products, and therefore, we cannot offer manufacturer-backed guarantees.
- Returns are not accepted unless there is an error in our product listing.
What If My Item Is Not As Described?
We understand that issues can arise. If you receive a product that does not match the description in our listing, please reach out to us immediately. We will work with you to resolve the issue promptly.
How to Request a Return
- Contact us within 7 days of receiving your order.
- Provide clear details about the discrepancy, including photos if necessary.
- Once we review your request, we will determine the best solution, which may include a replacement or refund.
Additional Notes
- We are not responsible for product misuse or improper installation.
- Any return shipping costs are the responsibility of the buyer unless the mistake was on our end.
If you have any questions regarding our return policy, please contact us. We appreciate your business and look forward to serving you with quality industrial electrical solutions.